Our Services

At Netway we provide infinite services and custom solutions based on your needs. Our core services include:

Packaging customised services which are offered from a cloud platform on a pay as you go basis

Delivering a comprehensive enterprise unified communication platform with extended value add services

Converged/Unified Communications
Voice/VoIP Networks
Video – Desk to Desk
Video – Boardrooms and Meeting rooms
Data Links to support Data and VoIP Networks
Mobility – Access to the Enterprise Network Services from anywhere, if there is Internet.
Collaboration – Shared Documents
Contact Center Services
One Number – Use of IVR to route Customer requests from a central point to relevant service desk(s) or Office Branches.
Multiple methods of contact
Voice, Email, SMS, Social Media (Facebook, Instant Messaging or Chat, Instagram, Twitter etc)
Mobile Applications
Self Service/DIY Services
Mobile Apps
Online Payments
Update Customer Information
Integration with the core business application (API(s)).
Other Digital Services -Smart Devices for Monitoring and Data Collection (IOT)

ortunity: – Pay as you go Services – The need to offer solutions on a rental service VS once off purchases
Assisting customers to readily access services on a rental basis.
Service Assurance and Backup Services
24/7 Technical and Contact Center support
24/7 and 99.99% availability.
Monitoring and management Services – We deploy Internet of Things for managing services, Logistics and tracking of assets.
Partnerships and Collaboration
Digitisation is influencing the need to collaborate with external stakeholders, for expertise or services required to enhance the digital platform’s product offering.
The stakeholders traverse business disciplines. They could be Banks, Data Centre, Application Developers, Device Manufactures etc.
Digital Transformation is an enabler for new opportunities that impact businesses and the economy positively. We see the development of new Eco-Systems where collaboration for complimentary services are creating new partnerships. These partnerships are producing a wide spectrum of benefits including new revenue streams and opportunities for skills development, and skills transfer and new jobs.